Central Consumer Protection Authority: The Regulator

The Central Consumer Protection Authority (CCPA) has been established under the Consumer Protection Act, 2019 and has come into force with effect from 24th July 2020.

The Central Consumer Protection Authority (CCPA) as a regulator deals with the following;

• prevent unfair trade practices and ensure that no person engages himself in unfair trade practices ;
• ensure that no false or misleading advertisement is made of any goods or services which contravenes the provisions of this Act or the rules or regulations made thereunder;
• Ensure that no person takes part in the publication of any advertisement which is false or misleading.
•  CCPA regulates matters relating to violation of the rights of consumers, unfair trade practices, and false or misleading advertisements that are prejudicial to the rights of consumers as a class and the public at large under the Consumer Protection Act 2019.

The Central Consumer Protection Authority (CCPA) has many powers, including:

Enforcing consumer rights: The CCPA can investigate complaints about unfair trade practices or violations of consumer rights. The CCPA can also take action on its own or when directed by the central government.  

Recalling goods and services: The CCPA can recall goods or services that are unsafe, hazardous, or dangerous. The CCPA can also order refunds for recalled goods and services.  

Penalizing manufacturers: The CCPA imposes fines of up to Rs 10 lakh and up to two years in prison on manufacturers or endorsers of false or misleading advertisements.

 Promoting consumer rights: The CCPA promotes awareness about consumer rights and research in the field of consumer rights.  

Adviser to the government:   The CCPA may advise the central and state governments on consumer welfare measures.  

Safety awareness notices to the Consumers: The CCPA at times issues safety warning notices to consumers about unsafe goods or services

International covenants on consumer rights: The CCPA can recommend the adoption of international covenants on consumer rights.

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