The Consumer Protection Act (CPA) of 2019 defines unfair contracts as agreements between a consumer and a manufacturer, trader, or service provider that significantly alter the consumer’s rights. “Unfair Contract”[19] means a contract between the manufacturer/trader/service provider and the consumer and shall be deemed to be unfair if it adversely affects the rights of the…
In the modern days, due to the rapid increase in the commercial disputes, the interest in alternative dispute resolution like mediation has increased sharply. The increased interest in mediation is directly attributable to dissatisfaction with the cost, time consumed and lengthy &complicated procedures with the cost, time consumed and lengthy & complicated procedures adopted in…
Under the Consumer Protection Act of 2019, “Product Liability” is defined as “the responsibility of a product manufacturer or product seller, of any product or service, to compensate for any harm caused to a customer by such defective product manufactured or sold or by deficiency is service-related thereto”[30]. For the sake of clarity, product liability…
The Central Consumer Protection Authority (CCPA) has been established under the Consumer Protection Act, 2019 and has come into force with effect from 24th July 2020. The Central Consumer Protection Authority (CCPA) as a regulator deals with the following; The Central Consumer Protection Authority (CCPA) has many powers, including: Enforcing consumer rights: The CCPA can…
The Consumer Protection Act 2019 was notified on August 9th, 2019. However, it came into effect on July 20th 2020. An Act that makes provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and matters connected therewith. Under the Consumer Protection Act 2019, a consumer is defined as…
Customer complaints or any expression of dissatisfaction about a product or service or non-compliance to the Code of Bank’s Commitment to Customers will be dealt with courteously and within a defined time frame. The very foundation of an internal dispute resolution system relies on its capacity to provide fair, impartial, and judicious adjudication’ The Reserve…
The Reserve Bank of India in May 2015 notified all public sector banks and some private sector and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated Chief Customer Service Officer (CCSO). The CCSO should not have worked in the bank in which he/she was appointed as CCSO. The Reserve Bank…
In a speech in South Africa in 1890 Mahatma Gandhi said this: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business.…
The objective of the Customer rights policies is to document/enshrine the basic rights of the customers of the Bank as per Reserve Bank of India regulations. Customer Rights Policy recognises the intrinsic rights; a customer gets during and after the termination of his/her banking relationship. This policy is based on the guiding principles enlisted in…
The obligations between Banks and their customers are reciprocal. Customer Obligations means all obligations of every nature of Customer from time to time under any Transaction Document, whether for the Aggregate Principal Outstanding, interest, fees, expenses, indemnification, or otherwise. By opening an account in the bank in the name of the customer, there will be…