A bank’s duty of reasonable care is a legal requirement and banks must exercise reasonable care and skill when transacting and providing other services to customers. The bank has to carry out the instructions of the customer while dealing with the customer’s account. The clear order of the customer for payments should be promptly executed…
A bank must protect the confidentiality of its customers’ personal and banking-related information. This duty of secrecy, or confidentiality, extends to any information obtained from a customer’s account or banking relations. It is the most important duty of a bank that it must ensure all banking records of the customers are protected and are not…
As per RBI guidance, employees of the banks are expected to be at their seats at the commencement of business hours and attend to all the customers who are in the branch before the close of business hours. However, the Banking Regulator RBI noticed that in practice, in many branches of banks, employees take their…
RBI Master Circular No: RBI/2015-16/59 dated 01.07.2015 mandates banks to implement a Board-approved policy for General Management of Branches on Customer Service in Banks. As a service organization, customer service and customer satisfaction should be the prime concern of any Bank. The Policy for General Management of Branches is a set of regulatory guidelines that…
Mobile technology has transformed the way financial services are accessed, delivered, and utilized, particularly in underserved and remote areas of India. The use of mobiles and tablets in financial inclusion drives has the potential to reach underserved populations, enhance financial access, promote economic empowerment, and improve overall financial well-being. Banks use mobile phones/ tablets to…
According to various surveys including OECD Surveys, only 27 per cent of India’s population is financially literate. Additionally, only 16.7 per cent of Indian students have a basic understanding of finance and money management. The level of financial literacy varies by state, with Arunachal Pradesh having the highest rate at 57.1% and Puducherry having the…
The RBI while considering applications for opening branches gives weightage to the nature and scope of banking facilities provided by banks to common persons, particularly in underbanked areas (districts), actual credit flow to the priority sector, pricing of products, and overall efforts for promoting financial inclusion, including the introduction of appropriate new products and the…
RSETIs stand for Rural Self Employment Training Institutes. RSETIs are promoted and managed by banks with active cooperation from state governments. RSETI concept is based on RUDSETI (Rural Development and Self Employment Training Institute), a society established in the year 1982 jointly by three agencies i.e. Syndicate Bank (now merged with Canara Bank), Canara Bank…
The term ‘remittance’ is derived from ‘remit’, meaning ‘to send back’. While both bank transfer and remittance methods involve the transfer of money, remittance focuses on cross-border transactions dedicated to familial support. For instance, if a migrant or foreign worker sends money back home, the fund transfer is a remittance. So, “remittance” refers more broadly…
Amid the growing demand for the rollback of the Old Pension Scheme, the Union Cabinet, on Saturday approved the Unified Pension Scheme (UPS) for central government employees which is expected to impact 23 lakh employees, aimed at providing financial security and stability for government workers post-retirement. The scheme will come into effect on April 1,…