IntroductionThe Banking Codes and Standards Board of India (BCSBI) was established to institutionalize fair banking practices and ensure transparency in customer service delivery. It was promoted by the Reserve Bank of India (RBI) in collaboration with 11 scheduled banks, including public sector, private sector, and foreign banks. As an independent and autonomous watchdog, the BCSBI…
The Code of Bank’s Commitment to Micro and Small Enterprises has been jointly developed by the Banking Codes and Standards Board of India (BCSBI) and the Indian Banks’ Association (IBA). This Code outlines a set of minimum standards that banks voluntarily commit to uphold in their dealings with Micro and Small Enterprises (MSEs). It is…
The Banking Codes and Standards Board of India (BCSBI) was constituted on the recommendation of the committee under the Chairmanship of Shri S.S.Tarapore former Deputy Governor of RBI. It was registered as a Society under the Societies Registration Act 1860 in February 2006. The primary objective of the BCSBI is a board for hassle-free service…
Customer Relationship Management (CRM) plays a pivotal role in the retail banking sector. It serves as a strategic tool for understanding customer needs, improving service delivery, increasing sales, and optimizing business performance. By consolidating customer data and facilitating personalized engagement, CRM empowers banks to cultivate deeper relationships with clients, ultimately leading to enhanced loyalty and…
