A Marketing Information System (MKIS) is a structured framework designed to systematically collect, analyze, and disseminate marketing data to support strategic decision-making. It enables organizations to gain insights into their market environment, customer base, and competitive landscape, thereby enhancing marketing strategy, planning, and control. Core Components of MKIS MKIS Model The MKIS model represents a…
A Marketing Information System (MIS) is a structured, ongoing process designed to collect, analyze, and distribute marketing data to support effective decision-making. For banks and financial institutions, an MIS is instrumental in understanding the market environment, customer behavior, and competitor strategies—thereby enhancing service delivery and strengthening strategic initiatives. Core Functions of a Marketing Information System…
A longitudinal study within the context of Marketing Information Systems (MIS) involves the systematic collection and analysis of data from the same group of individuals or organizations over an extended period. This methodological approach enables researchers and practitioners to track developments in MIS usage, technological integration in marketing functions, and the evolution of marketing strategies…
IntroductionThe Banking Codes and Standards Board of India (BCSBI) has laid down a structured grievance redressal mechanism to ensure that customer complaints are addressed in a transparent, timely, and fair manner. This framework guides banks in handling customer issues effectively, while also empowering customers to escalate matters when necessary. Grievance Redressal FrameworkThe BCSBI recommends a…