Free notes, textbooks, and exam-focused resources designed for Indian banking professionals.
Automated Teller Machines (ATMs) play a critical role in enhancing financial accessibility and convenience. In India, ATMs are available in various forms to cater to diverse customer needs, ranging from…
In retail banking, physical or direct channels refer to the delivery of banking services through tangible, in-person interfaces such as branches, ATMs, and point-of-sale (POS) terminals. These channels allow customers…
The channel experience in retail banking encompasses the various ways customers interact with a bank—whether through physical branches, ATMs, online banking platforms, mobile applications, or customer service phone lines. An…
In view of the recent surge in customers’ complaints relating to unauthorized transactions, the Reserve Bank of India on Thursday came out with the concept of Zero liability and Limited…
Introduction Marketing in retail banking involves the strategic application of diverse approaches to attract, retain, and serve customers by offering a broad range of financial products and services such as…
Gone are the days, when bank customers used to wait for a long spell at the banking hall, for their turn to complete banking transactions. Internet banking, also known as…
Mobile phone banking is a new revolution in banking system around the world. The mobile banking has several advantages; such as you can do internet banking, online shopping, and bills…
To effectively address challenges associated with Management Information Systems (MIS), organizations should prioritize clear communication, cross-functional collaboration, and a proactive approach to problem-solving. Key strategies include setting clear goals and…
Introduction Management Information Systems (MIS) play a crucial role in facilitating effective decision-making, enhancing organizational efficiency, and aligning information technology with business goals. Despite their many advantages, MIS face several…
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