Free notes, textbooks, and exam-focused resources designed for Indian banking professionals.
In our previous article, we understood CUSTOMER RIGHTS POLICIES FOR BETTER BANKING. At the same time, the obligations between Banks and their customers are reciprocal. Commercial Banks in India also…
A bank’s duty of reasonable care is a legal requirement and banks must exercise reasonable care and skill when transacting and providing other services to customers. The bank has to…
A bank must protect the confidentiality of its customers’ personal and banking-related information. This duty of secrecy, or confidentiality, extends to any information obtained from a customer’s account or banking…
As per RBI guidance, employees of the banks are expected to be at their seats at the commencement of business hours and attend to all the customers who are in…
RBI Master Circular No: RBI/2015-16/59 dated 01.07.2015 mandates banks to implement a Board-approved policy for General Management of Branches on Customer Service in Banks. As a service organization, customer service…
Mobile technology has transformed the way financial services are accessed, delivered, and utilized, particularly in underserved and remote areas of India. The use of mobiles and tablets in financial inclusion…
According to various surveys including OECD Surveys, only 27 per cent of India’s population is financially literate. Additionally, only 16.7 per cent of Indian students have a basic understanding of…
The RBI while considering applications for opening branches gives weightage to the nature and scope of banking facilities provided by banks to common persons, particularly in underbanked areas (districts), actual…
RSETIs stand for Rural Self Employment Training Institutes. RSETIs are promoted and managed by banks with active cooperation from state governments. RSETI concept is based on RUDSETI (Rural Development and…
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