Basic concepts on ‘EASE’ explained

Enhanced Access & Service Excellence (EASE) was conceptualized to improve Risk assessment, NPA management, deepening financial inclusion, enhancing Customer service, initiating Digital transformation, Retail and MSME Credit off-take, developing Analytical capabilities, HR transformation and Governance, etc. The Government of India and Public Sector Banks (PSBs) jointly committed to and launched a common PSB Reforms Agenda…