RBI guidelines for Internet Banking in 2025
The Reserve Bank of India’s (RBI) latest guidelines for Internet Banking in 2025 focus on enhancing security, protecting consumers, improving transparency, and maintaining customer choice in digital banking services. Customer Consent and Service Choice RBI now mandates that banks cannot force customers to enroll in digital banking just to access other banking facilities such as…
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Banking Ombudsman Scheme 2021
The Reserve Bank of India introduced the Banking Ombudsman Scheme (BOS) in India on June 14, 1995. The scheme provides a speedy and inexpensive platform to resolve the complaints of bank customers relating to deficiency in banking service. There are 15 offices of Banking Ombudsmen across the country. The Banking Ombudsman is a senior official…
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The Role of Audits and Inspections in Ensuring Compliance
Audits and inspections serve as integral components of a comprehensive compliance framework. While both are designed to ensure conformity with applicable laws, regulations, and internal policies, they differ in scope and focus. Together, they help organizations identify compliance risks, enhance operational integrity, and promote a culture of accountability and continuous improvement. Key Functions of Audits…
Read article Regulation of Interest Rates in India: Role of the RBI and Its Impact
Interest rates play a central role in shaping India’s economy—affecting everything from how much people pay on home loans to how businesses finance their operations. The Reserve Bank of India (RBI) is the primary authority responsible for regulating interest rates, ensuring that they support both economic growth and financial stability. Role of the RBI in…
Read article Internal Ombudsman in Banks
The Reserve Bank of India in May 2015 notified all public sector banks and some private sector and foreign banks to appoint an internal ombudsman. The internal ombudsman would be designated Chief Customer Service Officer (CCSO). The CCSO should not have worked in the bank in which he/she was appointed as CCSO. The Reserve Bank…
Nomination in India: What You Need to Know About Asset Transfers After Death
In India, nomination laws play a vital role in ensuring the smooth transfer of assets—such as bank accounts, insurance policies, mutual funds, and other holdings—after the death of the owner. While the nominee receives the asset, it’s important to understand that they are not always the ultimate legal owner. Instead, they often act as a…
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