RBI’s Draft Internal Ombudsman Directions, 2025: A Step Towards Stronger Customer Protection
The Reserve Bank of India (RBI) has issued the draft Internal Ombudsman (IO) Directions, 2025, aiming to strengthen the in-house grievance redressal mechanism across banks, NBFCs, and other regulated entities. This move is part of RBI’s ongoing efforts to ensure faster, fairer, and more transparent complaint handling before cases reach the external ombudsman system. 🔍…
Read article RBI Releases Draft Ombudsman Scheme 2025: Stronger Consumer Protection & Faster Grievance Redressal
The Reserve Bank of India (RBI) has released the draft Reserve Bank – Ombudsman Scheme, 2025, aimed at improving customer grievance redressal and enhancing accountability among regulated entities such as banks, NBFCs, and payment system operators. 🔑 Key Highlights * Higher Compensation Limits: Customers can now receive compensation of up to **₹30 lakh for…
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What is the concept of Priority Sector Lending?
Traditionally, banking was unknown to present day concept of priority sector lending. The commercial banks in India used to provide security oriented finance to trade and industry. Big industrial houses and traders were beneficiaries of security oriented lending concept and a large chunk of bank finance was enjoyed by them. The National Credit Council in…
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RBI’s Draft Guidelines to strengthen Credit Risk and Provisioning Frameworks
Moving Towards a More Risk-Sensitive Banking System, the Reserve Bank of India (RBI) has released two important draft directions to strengthen the prudential framework for credit risk assessment and provisioning in line with international best practices under the Basel III reforms. 1. Draft Directions on Capital Charge for Credit Risk – Standardised Approach (2025) Aligning…
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Operational Guidelines on Joint Accounts of Illiterate and Visually Impaired Persons
Banks are required to extend financial services to all sections of society, including illiterate and visually impaired individuals, while ensuring operational safety and compliance with regulatory norms. The following guidelines outline the procedures and limitations applicable to the opening and operation of accounts by such customers. 1. Joint Accounts Between Two Illiterate Persons Ordinarily, banks…
Trust Receipt under the contract of pledge
“Trust Receipt” under the contract of pledge In “trust receipt” under the contract of pledge, the borrower gets his assets/goods released from the pledge, only on full payment of his dues which automatically terminates contract of pledge. However in case of Key cash Credit or Key Loan, if bank desire to release the assets/goods retained…
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