Mediation process under the Consumer Protection Act 2019
In the modern days, due to the rapid increase in the commercial disputes, the interest in alternative dispute resolution like mediation has increased sharply. The increased interest in mediation is directly attributable to dissatisfaction with the cost, time consumed and lengthy &complicated procedures with the cost, time consumed and lengthy & complicated procedures adopted in…
Read article
Explained: Product Liability under the Consumer Protection Act 2019
Under the Consumer Protection Act of 2019, “Product Liability” is defined as “the responsibility of a product manufacturer or product seller, of any product or service, to compensate for any harm caused to a customer by such defective product manufactured or sold or by deficiency is service-related thereto”[30]. For the sake of clarity, product liability…
Read article
Central Consumer Protection Authority: The Regulator
The Central Consumer Protection Authority (CCPA) has been established under the Consumer Protection Act, 2019 and has come into force with effect from 24th July 2020. The Central Consumer Protection Authority (CCPA) as a regulator deals with the following; The Central Consumer Protection Authority (CCPA) has many powers, including: Enforcing consumer rights: The CCPA can…
Read article
Salient New Aspects of Consumer Protection Act, 2019
Effective from 20 July 2020, the Consumer Protection Act, of 2019 replaces the more than three decades old Consumer Protection Act, of 1986. The new Consumer Protection Act 2019 seeks to revamp the process of administration and settlement of consumer disputes, with strict penalties, including jail terms for adulteration and misleading ads by firms. Among…
Read article
Internal Machinery to handle Customer complaints/ grievances in Banks
Customer complaints or any expression of dissatisfaction about a product or service or non-compliance to the Code of Bank’s Commitment to Customers will be dealt with courteously and within a defined time frame. The very foundation of an internal dispute resolution system relies on its capacity to provide fair, impartial, and judicious adjudication’ The Reserve…
Model Policy on Grievance Redressal in Banks and financial institutions
In a speech in South Africa in 1890 Mahatma Gandhi said this: “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business.…
Read article